Refunds & Returns

Refund Policy

At Maiden Chic, we strive to ensure our customers are completely satisfied with their purchases. Please review our refund policy below for details on how to proceed with returns and refunds.

Defective Items

We stand by the quality of our floral necklaces and offer a generous refund policy for defective items:

  • Eligibility: Items with defects are eligible for a refund.
  • Time Frame: Refund requests must be made within 2 years from the date of purchase.
  • Return Process: The buyer must pay for the return postage.
  • Refund Process: Once we receive and inspect the defective item, we will process the refund.

Change of Mind

We understand that sometimes you may change your mind about your purchase:

  • Eligibility: Items in their original, unused condition can be returned for a refund or replacement.
  • Time Frame: Requests must be made within 14 days of the purchase date.
  • Return Process: The buyer is responsible for the return postage.
  • Refund/Replacement Process: Once we receive and inspect the item, we will process the refund or send a replacement.

Return Instructions:

  1. Contact our customer service team at [email address] to initiate a return.
  2. Please provide your order number and reason for the return.
  3. Send the item back to us at the address provided by our customer service team.
  4. Include a copy of the receipt or proof of purchase in the package.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for shopping at Maiden Chic!